Solution

Babylon recognised the need to create an end-to-end solution that would give them more visibility and control over the patient experience. They also wanted to offer their patients a digital pharmacy experience that was convenient, safe and reliable.

Babylon required a trusted digitally enabled pharmacy partner that could handle prescriptions at volume and dispense and deliver medication quickly to their patients.

Phlo Connect worked closely with Babylon to understand their existing patient and prescriber pain points. The Phlo Connect team created user journeys that would seamlessly connect Phlo’s pharmacy platform with Babylon’s existing infrastructure.

These bespoke user journeys meant that a Babylon clinician could issue a private prescription which a patient could then immediately arrange delivery via a simple one-page checkout process. Once the patient had completed the order, they could track the progress of their delivery in real-time.

In London, Phlo’s same-day delivery service meant Babylon patients could book a same-day delivery slot with an average delivery time of less than four hours.