Phlo Connect Terms and Conditions

Phlo Terms of Service

These terms and conditions apply to the use of website, which includes all information and services that we provide to you and all users of this website. The purpose of this website is to inform users of our digital prescribing and pharmacy service offered to third-party healthcare providers in the United Kingdom.

The Terms and the Services may be varied at any time without cause or prior notice. Every time you wish to use the website, please read these Terms to ensure you understand the terms which apply at that time

What is Phlo Connect?

Phlo Connect is a digital pharmacy platform providing digital prescribing and online pharmacy services to healthcare providers in the UK. Phlo Connect is owned by Phlo Technologies Ltd.

About Us

This website and any services offered are owned and provided by Phlo Technologies Ltd, a company incorporated in Scotland under company number SC496769 whose registered address is C/O Gillespie & Anderson, 147 Bath Street, Glasgow G2 4SN (“Phlo”, “we”,“us” or “our”). Our VAT Number is 258020620.

If you require any information or if you would like to make a complaint about our website or anyof our services, you can contact us by:

· Telephone 0141 255 0751
· Email at; or
· Mail by writing to our Head Office: Phlo Technologies Ltd, Clockwise Office, 77 Renfrew St, Glasgow, G2 3BZ.

Professional Authorisation

Phlo Connect offers a digital pharmacy platform to other healthcare providers. Phlo Connect is powered by Phlo Digital Pharmacy a registered NHS Distance Selling Pharmacy which is owned by Phlo Technologies Ltd.

Our digital pharmacy service (our Pharmacy; Phlo - Digital Pharmacy or Phlo) operates using our NHS registered distance pharmacies.

Our London Pharmacy is run by qualified pharmacists and operates from a registered pharmacy premises under General Pharmaceutical Council registered premises number 9011535.

Phlo - Digital Pharmacy - London

Unit 12-14
35 Corbridge Crescent
E2 9EZ
United Kingdom

· Telephone 020 8191 9444
· Email at

Our Birmingham Pharmacy is run by qualified pharmacists and operates from a registered pharmacy premises under General Pharmaceutical Council registered premises number 1122210

Phlo - Digital Pharmacy - Birmingham

Office 002M, IBIC 2
Holt Court South
Jennens Road
B7 4EJ
· Telephone 0121 333 6457
· Email at

Our Manchester Pharmacy is run by qualified pharmacists and operates from a registered pharmacy premises under General Pharmaceutical Council registered premises number 9011171

Phlo - Digital Pharmacy - Manchester

Unit 1
Fifth Street
Trafford Park
M17 1JX
· Telephone 0161 537 9778
· Email at

Superintendent Pharmacist & Pharmacy Details

Dennis Ouko MPharm No 2205052.

We operate our London Pharmacy and are included in the NHS Pharmaceutical list to provide NHS Distance-Selling services to patients under Tower Hamlets Health and Well Being Board/NHSEngland.

Phlo Technologies Ltd is the legal owner of our Birmingham Pharmacy located atOffice 002M, IBIC 2, Holt Court South, Jennens Road, Birmingham, B7 4EJ underGPhC number 1122210.

We operate our Birmingham Pharmacy and are included in the NHS Pharmaceuticallist to provide NHS Distance-Selling services to patients under Birmingham andThe Black Country Health board/NHS England. Phlo Technologies Ltd is thelegal owner of our Manchester Pharmacy located at Unit 1, Fifth Street, TraffordPark, Manchester, M17 1JX under GPhC number 9011171 (registration pendingtransfer from Truepill Ltd).

We operate our Manchester Pharmacy and are included in the NHS Pharmaceuticallist to provide NHS Distance-Selling services to patients Greater Manchesterand Trafford CCG/NHS England. Phlo Technologies Ltd is acompany registered in Scotland with our registered office at C/O Gillespie& Anderson, 147 Bath Street, Glasgow, G2 4SN.

All our pharmacists are bound by and comply with codes of professional ethics and conduct. You can access these professional conduct rules by visiting Contact details for the General Pharmaceutical Council are also available at

Prescribing Services

Phlo Technologies Ltd, with the assistance of registered prescribers, pharmacists and/or general practitioners provide medical consultations and prescriptions (prescribing services) through our Phlo Connect platform.

All independent prescribing pharmacists providing prescribing services on behalf of Phlo Technologies Ltd are registered with the General Pharmaceutical Council in the UK.

All general practitioners providing prescribing services on behalf of Phlo Technologies Ltd are registered with the General Medical Council in the UK.

All of our pharmacists and general practitioners comply with the requirements of their respective professional bodies and the standards set by the healthcare regulators we are registered with.

Prescribing services are currently provided by the following clinical team:
Dennis Ouko, Registration number: 2205052
Tosin Edeki, Registration number: 2077334
Bernard Doro, Registration number: 2062265
Javed Choksi, Registration number: 2087439
Aisha Malik, Registration number: 6128319

Our Liability to You

We, the directors of our companyand the directors of any related companies shall not be liable for any lossesor claims arising directly or indirectly from use of this website except thatthis exclusion of liability does not apply to any damages in connection withdeath or personal injury caused by the negligence of us or the people we are responsiblefor.

Data Protection

All registration information you provide us with will be kept secure and processed in accordance with our Privacy Policy, which can be accessed here.

Ownership, Use and Intellectual Property Rights

The Phlo Connect website and all intellectual property rights in it including but not limited to any content are owned by us, our licensors or both (as applicable). Intellectual property rights mean rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

Nothing in these Terms grants you any legal rights in our website other than asnecessary to enable you to access and use the website and app. You agree not toadjust, to try to circumvent or delete any notices contained on the website orapp (including any intellectual property notices) and in particular in anydigital rights or other security technology embedded or contained within thewebsite or app.

Trademarks: Phlo Connect, Phlo Connect Logo, Phlo, Phlo logo and Phlo DigitalPharmacy logo are our trademarks and are trademarks of Phlo Technologies Ltd.Other trademarks and trade names may also be used on the website or the app.The use of any of our trademarks is strictly prohibited unless you have ourprior written permission.

Accuracy of Information and Availability of the Website

We try to ensure that our website and app is accurate, up to date and free from bugs however we cannot guarantee that it will be. In addition, we cannot promise that our website or service will be fit or suitable for any purpose.

We reserve the right to suspend or terminate the operation of our website or app at any time as we see fit.

Nothing on our website or app constitutes technical, legal, medical, or pharmaceutical advice or any other type of advice and should not be relied on for any purposes.

While we make every effort to ensure that our website is available for your use, we do not guarantee that the website will be available at all times, nor do we guarantee the uninterrupted use by you of the website.

Hyperlinks and Third-Party Websites

Our website contains hyperlinks and references to third party websites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse that third party's website, products, or services. Your use of a third-party website may be governed by the terms and conditions of that third party website.

Security and Monitoring

We use various security measures to prevent your personal information from being accidentally lost, or used or accessed in an unauthorised way however internet transmissions are not completely secure and there is a risk that information which you send to us via our website may be intercepted.We have procedures in place to deal with any suspected security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. You can find out more information about our security procedures in our Privacy Policy

We may monitor activity and content on our website and app and may take any action we consider appropriate if we suspect you may be in breach of these Terms. This may include suspending or terminating your access to our website or app or notifying the authorities or relevant regulators of your activities.

Limitation of our Liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

a) losses that:

         i) were not foreseeable to you and us when these Terms were formed; or
        ii) that were not caused by any breach on our part; or

b) any loss or damage or increase in loss or damage which results from a breach of these Terms by you.


Nothing in these Terms is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999. No one other than a party to these Terms and Conditions has any right to enforce any of these Terms.

No delay or decision not to enforce rights under these Terms will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

These Terms are subject to the laws of Scotland and each of us hereby submits to the non-exclusive jurisdiction of the Scottish courts.