FAQs

About Phlo Connect

Integration & technology

Prescribing & clinical safety

Pharmacy fulfilment & delivery

Packages & pricing

Support & access

About Phlo Connect

What is Phlo Connect?

Phlo Connect is a digital infrastructure platform for healthcare providers. We enable secure, compliant prescribing, pharmacy fulfilment, and care delivery through a suite of APIs and white-label services—designed to help you scale faster without building everything from scratch.

Who is Phlo Connect for?

We partner with digital health brands, private healthcare providers, telehealth platforms, and more, who are looking to streamline and scale prescription workflows and patient medication access.

Is Phlo Connect NHS-approved?

Yes. Phlo operates as a fully registered and regulated pharmacy service provider in the UK and integrates with NHS systems in accordance with clinical and data protection standards.

Do you work with partners on an exclusive basis?

Phlo operates with a wide variety of brands offering bespoke services which suit the needs of the partner and their patients. In some cases, we may work with a partner on an exclusive basis, which can be discussed during the scoping and onboarding phase.

Integration & technology

What systems can we integrate with?

We offer flexible APIs that support integration with your EHR, PMS, clinical workflow tools, and patient apps. Our team works closely with your developers and product leads to ensure smooth implementation.

How long does it take to go live?

Most partners go live in 4–12 weeks, depending on your technical requirements and readiness. We offer sandbox environments, dedicated onboarding support, and agile delivery from discovery to deployment. Once our team understand your requirements, we will agree a roadmap and timeline for deliverables.

Do we need our own prescribing system?

No, you can use Phlo’s infrastructure to enable compliant prescribing within your product. We can also integrate with your existing setup if you already have prescribing capabilities in place.

Do you have an SDK?

We don’t currently have any SDKs, but the Phlo Connect API is a standard JSON API and simple to integrate with. The Phlo Connect API is produced to OpenAPI standards, which means tools such as Postman can be used to generate code examples for all modern tech stacks.

Do you support custom workflows?

Yes. Whether you’re delivering one-off consultations or ongoing chronic care, we support bespoke configurations tailored to your clinical model and patient journey. Please note that depending on the scope of the project there may be additional charges and lead time attached to any bespoke work. We will discuss the specifics with you during the consultation process.

Prescribing & clinical safety

Do I need to be CQC registered to work with Phlo Connect?

Our preference is that our healthcare providers are registered with the CQC as it speeds up the onboarding process of any new partner. However, if you are not CQC registered or in the process of registering with the CQC we can work with you however you will need to satisfy our clinical due diligence process. We can discuss individual circumstances during your initial consultation.

Who is responsible for clinical safety and compliance?

Phlo assumes responsibility for clinical risk and regulatory compliance related to prescription dispensing and pharmacy fulfilment. This gives your prescribers peace of mind and ensures end-to-end governance.

Do you support remote prescribing?

Yes. Our platform is built to support asynchronous or real-time consultations with digital prescription generation, digital signature, and secure pharmacy fulfilment.

What happens after a prescription is issued?

Prescriptions are securely transmitted to Phlo’s pharmacy network, where we handle dispensing, medication preparation, and delivery. Patients can track their order in real-time with branded updates.

Pharmacy fulfilment & delivery

Do you manage your own pharmacies?

Yes. Phlo operates its own digital pharmacy infrastructure, staffed by experienced clinical teams and designed for nationwide coverage and scalability.

What delivery options are available?

We offer a range of tracked delivery options across the UK. We can discuss and implement the delivery options that suit your use cases during the onboarding phase.

Can we brand the delivery experience?

Absolutely. We support custom-branded email/SMS communications and patient experiences, so your brand stays front and centre throughout the journey.

Do you operate cold storage for medication?

Yes. Phlo operates licensed pharmacy facilities equipped with cold-chain storage to handle temperature-sensitive medications. We ensure that all refrigerated items are stored and transported in accordance with MHRA and GPhC guidelines, maintaining safety and efficacy throughout the supply chain. We also support tracked cold-chain delivery across the UK.

Do you support controlled medication?

Yes, Phlo is authorised to dispense controlled medication, including those used in mental health, pain management, and specialist care. Our systems are designed to ensure compliance with all relevant legislation, including secure handling, clinician verification, and patient identity checks.

Packages & pricing

Do you publish your pricing?

No. Our pricing is tailored based on your specific integration, prescription volume, and support needs. We’ll work with you to develop a package that aligns with your growth and budget goals.

Are there minimum volume or contract requirements?

We typically offer 12-month agreements with flexibility based on business stage and scope. Pricing and contract terms will be discussed during your onboarding process.

Do you offer support for startups or early-stage providers?

Yes. We are open to commercially viable partnerships with businesses of all sizes, from early-stage digital health startups to national healthcare brands. Our packages scale with you.

Support & success

What support is included?

All partners receive access to implementation specialists, technical documentation, and our partner success team.

Do you help with product or service design?

Yes. Our Product Studio collaborates with partners to co-design digital prescribing flows, UX patterns, and patient experiences—accelerating development and reducing internal overhead.

What if we need to change or scale our service?

Our infrastructure is designed to scale with your business. Whether you're launching new services, entering new markets, or increasing prescription volume, we’re built to flex with your growth.

"Phlo Connect has allowed us to offer our patients the pharmacy service of the future."

"We have significantly improved our end-to-end patient experience."

Have a question?

About Phlo Connect

Integration & technology

Prescribing & clinical safety

Pharmacy fulfilment & delivery

Packages & pricing

Support & success

More patients. Less admin. Unlimited potential.

"Phlo Connect has allowed us to offer our patients the pharmacy service of the future."

"We have significantly improved our end-to-end patient experience."

FAQs

Have a question?

About Phlo Connect

Integration & technology

Prescribing & clinical safety

Pharmacy fulfilment & delivery

Packages & pricing

Support & success

More patients. Less admin. Unlimited potential.

More patients. Less admin. Unlimited potential.