Case study
The Dermatology Partnership: Smarter prescribing and seamless care for happier patients
~90%
Clinic coverage with Phlo Connect
5
Total clinics powered by Phlo Connect
5
Years of partnering with Phlo Connect
The Dermatology Partnership previously relied solely on face-to-face consultations with remote consultations causing significant delays in delivering private prescriptions.
Clinics initially posted paper prescriptions, creating treatment access delays and visibility issues which increased administrative burdens for customer service, clinicians, and operations teams.
Operational challenges highlighted the need for streamlined, consistent solutions across clinics.
Patients faced issues with pharmacy stock availability and variable pricing.
The Dermatology Partnership sought a pharmacy partner to deliver a seamless, digital, patient-centred experience. Enter, Phlo Connect.
Phlo Connect quickly built a bespoke solution for The Dermatology Partnership, delivering a scalable end-to-end digital patient experience.
Patients can now order and manage treatments digitally, improving the experience across all of the brand’s UK clinics.
Administrative burden on clinical and customer service teams was reduced by minimising returned prescriptions and streamlining operations.
Competitive, fixed up-front treatment pricing helped to boost patient retention and satisfaction.
This partnership showcases how Phlo Connect supports healthcare providers offering both in-person and digital services, customising our solutions to fit each healthcare provider's unique needs.
The Dermatology Partnership is a UK-wide network of leading dermatology clinics, offering expert care for skin conditions like acne, eczema, psoriasis, and skin cancer. They provide both medical and aesthetic treatments in modern, patient-focused environments.
Phlo Connect built a bespoke offering in a few weeks to help The Dermatology Partnership provide to an end-to-end digital patient experience.
Offering their patients, the option to order and manage their treatment digitally at the touch of a button has dramatically improved the patient experience across their UK clinics. By partnering with Phlo Connect, The Dermatology Partnership has significantly reduced the administrative burden placed on their clinical and customer service teams by reducing returned prescriptions to clinics and streamlining their operations across all clinics in England.
