Case study
Skindoc: Powering the scale-up of the UK's most innovative dermatology healthtech
8.7
Average hours from order placed to packed
4
Years of partnering with Phlo Connect
Needed to extend care beyond online consultations by ensuring fast, seamless access to prescribed medications to meet rising patient expectations for convenience, speed, and quality in premium digital care.
Faced pressure to maintain a premium, end-to-end patient experience consistent with their high-quality service while fully digitising the patient journey to stand out in a competitive digital healthcare space.
Required a solution to reduce time-consuming, traditional prescribing processes and free up clinician time.
The Phlo Connect team took the time to really understand our challenges and how they could solve them. The initial work in this space was a breath of fresh air – we were part of the process and helped shape it. We couldn’t build this ourselves because of time and regulatory challenges, so this has been transformative.
The Phlo Connect team managed, designed and stress-tested the API integrations. It has been game changing for the growth capability of our business and for the experiences of our patients. The whole process has been seamless."
Combined our advanced tech stack with our digital pharmacy platform to solve Skindoc’s key challenges.
Our robust, auditable digital prescribing process allowed clinicians to spend more time with their patients, and less time on admin.
Platform users benefitted from time-saving efficiencies throughout their operating processes, as well as peace of mind.
Our one-page checkout enhanced patient convenience, creating a fully connected and efficient digital healthcare experience.
By partnering with Phlo Connect, skindoc were empowered with a A truly digitally connected operating model, scalable across multiple UK-wide teams.
Skindoc is a UK-based dermatology provider offering accessible, affordable, and high-quality skin care services through digital platforms and in-person consultations. They integrated with Phlo Connect to deliver a seamless digital healthcare experience, bringing key benefits to their business, clinicians, and patients.
Partnering with Phlo Connect has elevated the way we operate and what we can offer our patients. We set out to offer the diagnosis and treatment of dermatological problems without the patient having to leave their sofa. We had the diagnosis stage in place, but we knew there was more to be done to improve the prescribing and pharmacy stages.
