Case study
eMed: Reliability, convenience and speed for prescribers and patients
5
Years of partnering with Phlo Connect
412%
Increase in orders processed per month in Y1
Lacked visibility into the patient journey after consultations, limiting oversight and follow-up care. Aimed to enable real-time order tracking and same-day delivery to enhance the overall patient experience.
Customer service teams were burdened by managing prescriptions across multiple pharmacies.
Patients faced uncertainty around medication availability and pricing when visiting local pharmacies.
Required a pharmacy partner capable of handling high prescription volumes with fast, secure delivery.
Sought to streamline the prescribing and delivery process to reduce friction for both clinicians and patients.
The standard of service Phlo offers our patients is fantastic and it is reassuring to have a reliable and clinically focused partner to dispense and deliver prescriptions for our patients.
Phlo Connect quickly built a bespoke solution for The Dermatology Partnership, delivering a scalable end-to-end digital patient experience.
Patients can now order and manage treatments digitally, improving the experience across all of the brand’s UK clinics.
Administrative burden on clinical and customer service teams was reduced by minimising returned prescriptions and streamlining operations.
Competitive, fixed up-front treatment pricing helped to boost patient retention and satisfaction.
This partnership showcases how Phlo Connect supports healthcare providers offering both in-person and digital services, customising our solutions to fit each healthcare provider's unique needs.
eMed is a digital healthcare provider offering convenient, tech-enabled access to medical services. They specialise in at-home testing, virtual consultations, and prescription support, allowing patients to manage their health from anywhere.
By Partnering with Phlo, Babylon now offers an industry-leading end-to-end digital healthcare experience for their patients, from initial consultation to medication delivery. Babylon is one of the first digital health companies in the UK to offer this service.
